Refund Policy
Last updated: 2026
This policy complements our Returns Policy and details how and when we process refunds at Fozza.
1. When a refund is applicable
- Exercise of the right of withdrawal within the period (14 calendar days) or the 30-day guarantee.
- Defective, damaged, or incorrect product.
- Order not delivered due to reasons attributable to the store.
2. Refund period
Once the return is received and verified, we will process the refund within a maximum of 14 calendar days. You will receive a confirmation email when it is issued.
3. Refund method
The refund will be issued using the same payment method used for the purchase (card), at no cost to you.
4. Costs
In case of a defective product or our error, we will cover all costs. In case of voluntary withdrawal, the product amount will be refunded in accordance with applicable regulations.
Contact
Fozza
fozza.shop@gmail.com
Last updated: 2026